- Buyer Terms of Use
Here’s what we do at Gettickets365:
We (“Ente Consultoría y Estrategia
Empresarial SL”, “Gettickets365”, Us”) have created an online marketplace for
buyers and sellers, to make hard-to-get tickets available to anyone providing
quality customer service. Since supply and demand are what drive the prices,
today the prices can be low and tomorrow they may be higher, it can always
change.
When purchasing a ticket on our website
(“Website”) you are purchasing a ticket or tickets directly from individuals or
companies selling these tickets on the Website (the “Sellers”). We provide
services to both the Sellers and to you, the buyer, including marketing, search
functions, logistics, and transaction services which allow you to safely and
securely purchase tickets from Sellers.
Ticket prices on our site are determined
solely by the Sellers. Due to supply and demand, tickets may be sold higher
than face value - especially for events that are high in demand and/or for
which there are no tickets available on the primary market.
- Purchase terms
When you purchase a ticket on the Website,
you agree to the following terms.
A binding contract (“Buyer Agreement,”) is
formed between the Seller and you, when you receive a purchase confirmation
email from Us, after you confirm your purchase for a ticket or tickets and you.
Sellers are free to reject orders at their own will and without having to
provide any justification. If a Seller rejects an order, you will receive an
email informing you of this.
The following terms and conditions along
with any other policies or guidelines posted on this site shall govern your use
of this site. If you visit our site or make a purchase, you are agreeing to the
following terms and conditions. Please read through them before placing your
order.
- Using a credit card?
We accept most major credit cards. Your
billing address will be verified with your credit card company so please be
certain to use the exact address where your statements are sent otherwise your
order may get rejected. Please be aware that purchasing by credit card does not
entitle you to cancel your order or grant you any variances from our terms and
conditions. Any attempt to defraud us will be responded to with legal action to
recover all losses and legal fees. If you have an issue regarding your order, please
contact our customer service first as we're there to assist you.
- All purchases are final
Refunds are only possible when an event is
cancelled and not postponed or rescheduled. If you are based in a country in
which local laws grant you a right to a refund for online purchases, you
expressly acknowledge and agree that Spanish law applies to your purchase on
our website, and that the law of your country of origin does not apply to this
transaction. Under the extraordinarily rare circumstances in which an event is
cancelled or government restrictions on stadium capacities are implemented, We
will refund you the ticket purchase price, through a credit back on the payment
method you have used. The service fee (variable processing & administrative
expenses) will be refunded to you in the form of a voucher code, for the full
value of the service fee, for future orders. This voucher will be valid for 2
years. The value of the refund is for the price of tickets and shipping only,
as Gettickets365.com has the right to retain its booking fee to cover variable
processing and administrative expenses, as authorised under applicable laws. If
an event has been cancelled and not rescheduled, you will be contacted by our
customer service to arrange your refund.
In the rare event you do not receive your
tickets in time for a match (for an event that is not cancelled), a full refund
will be issued to you.
If the customer would like to sell the
tickets that they purchased, they can contact us to do so. We will attempt to
sell the tickets for them on consignment – meaning that if we can resell them –
then they get their money back – but if we can’t we will return the tickets to
them.
If the customer originally purchased those
tickets from our website, we will attempt to resell their tickets and recover
as much of the money as possible, up to the amount that they paid for them.
Since consignment tickets are the customers’ property, we need the customer's
direction on the price they want for their tickets. Also, in case their tickets
don't sell, they must clearly tell us when they want the tickets returned to
them.
- Currency & pricing
To make it easier for fans to buy from
Sellers on our site we provide currency conversion estimates. We update them
regularly so the price you see is very close to what gets charged by your bank,
but please note that we cannot guarantee it will be exactly the same. If you
want to get a real time estimate just before you purchase – please ask our
customer service who would be happy to do so for you.
All prices quoted are inclusive of Spanish
IVA (Vat) when applicable. In the event of the rate of IVA (VAT) being
increased between the acceptance of a booking and an event the client shall be
liable to pay such increase before tickets are issued.
Tickets are priced at the current market
value and are subject to change by the Sellers at any time without notice. All
prices are guaranteed at the time the payment is approved.
- Account suspension
If we find that you used your account to
commit misconduct or actions that endanger the integrity of our marketplace in
any way, we will take measures that may include, if proportionate, the
suspension of your account. This decision will be made in accordance with the
Digital Services Act, and can be appealed for a review by our compliance team.
- Your order
We send you a confirmation email
immediately after your order is successfully placed. Please never assume your
order is cancelled simply because you haven't received an email. Please check
your junk box if you cannot locate our confirmation email after a few hours.
Please contact us if it's not clear to you if your order has been confirmed or
not. Online orders placed over the weekend or after business hours may not be
processed until the next business day.
The seating charts on the site, and the
specific seats and/or category are there to serve as a guide when purchasing
tickets but do not guarantee exact section and/or row locations. We work with
many ticket specialists who list tickets for sale on our website. While we work
hard to keep the listings accurate, we cannot be responsible for typographical
errors. If an error is found while processing your order you will be notified
and provided with other available seating choices and/or the option to cancel
your order. Please check your tickets carefully once they arrive. If you find
any discrepancies, you must let us know as soon as possible (within 48 hours)
of receiving them so we can fix the situation.
Tickets on the website are classified as
either “unrestricted view” or “restricted view”. You agree and accept that
occasionally, some objects including overhangs or pillars can partially
obstruct your view (particularly in older stadiums) and that an “unrestricted
view” does not always mean 100% unobstructed. Instead. “unrestricted” means
that the view is not obstructed in a major way that would typically result in a
ticket for this particular seat being sold at a lower price by the event
organiser.
We and the Seller reserve the right to
upgrade your seat(s) should the seat(s) they order become unavailable or if a
Seller defaults. Tickets can however never be downgraded without consent of the
buyer or at an agreed discount. The hierarchy of seats (worst to best) are as
follows: Shortside Upper Tier, Shortside Lower Tier, Longside Upper Tier,
Longside Lower Tier, VIP and hospitality categories (OR) Category 4, Category
3, Category 2, Category 1, VIP and hospitality (regardless of seating
location).
- Dates & times
Event dates and times are always subject to
change. In fact, it happens frequently, so it's important that you check with
the venue or local media regularly for the correct time and date – yes,
sometimes they will move the date of the matches. When you make a purchase for
a specific event, you are purchasing tickets for that event regardless of the
date/time that it is played.
We have absolutely no control over this
whatsoever so we cannot offer refunds if there are changes to the dates and
times. All times listed on the website are local to the area of the event. With
this in mind, please carefully consider your desire to purchase before placing
your order.
If you are arranging airfare you must
purchase a flexible fare to allow changes should the date of the event change.
- Delivery
Deliveries depend on the format of the
ticket. These can either be regular physical tickets or in most cases, tickets
tend to be released by the clubs in an electronic configuration. The most
common ticket formats nowadays are either PDF files or Mobile Tickets.
ELECTRONIC FORMATS
PDF files are usually sent out between
24/48 hours prior to the event date for our customers to print at home at their
own convenience.
Mobile Tickets are QR codes that are
usually transferred 24/48 hours before the match and, depending on the club or
federation responsible to release them, our customers may be required to
download an application in order to receive them and present at the stadium
gates.
In both cases, specific instructions are
always emailed to the buyer depending on their ticket selection.
Please note that on rare occasions, tickets
may be delivered on the day of the event. However, we guarantee that customers
will receive their tickets with sufficient time to use for the event. If this
happens, we will notify the buyer with specific instructions on how to access
their tickets.
PAPER TICKETS
Deliveries are usually made via Royal Mail
or FedEx International and all deliveries will require a signature, however in
some circumstances the seller may require you to meet a representative at or
close to the venue on the day of the match. We send you an email to let you
know when your tickets are shipped and you can expect them to arrive within 48
hours (usually 1 day) if sent by Royal Mail, and 7-10 days with FedEx
International Delivery.
Because football tickets are typically
printed and released by the teams very close to the time of the match (often
just 3 days before or on the day of the match), international delivery may not
be possible and your tickets will have to be delivered locally (to your home or
your hotel the day/night before the event). Please notify the hotel reception
desk/concierge so they are expecting to accept the delivery on your behalf. It
is your responsibility to be available to accept the delivery. You also agree
to provide us with a secure delivery location and authorise anybody at that
address to act on your behalf to accept delivery of the package. This is
absolutely required in order for us to manage the logistics of delivery for so
many fans in so many different cities.
If you have not received your tickets 24
hours before the event date, please contact us during normal business hours by
email:
sales@gettickets365.com
The shipping providers do not offer any
reroutes on shipped items. Therefore, the courier must deliver it to the
original address on the package. If you have any specific delivery
requirements, please make those arrangements when you place your order.
Normally, tickets are sent to your credit
card billing address. As previously mentioned, the billing address will be
verified with your credit card company so you must use the exact address that
your statements are sent to.
If you require the order to be sent to an
alternate address, we will require a signed copy of the invoice along with
legible copies of your driver's license and the credit card that was used for
authorisation. This is done to protect us both against fraud.
If for any reason your tickets are returned
to the seller or could not be delivered, we will attempt to contact you to
arrange for another delivery attempt. If you are unavailable or refuse delivery
of your tickets, the seller will place the tickets back for sale on consignment
and act as your agent to attempt to recover some or all your costs. You have
the right to set the asking price for your tickets, however, if no
communication can be made the seller will price them appropriately in attempt
to recover as much of your money as possible. In some cases, this could be
substantially less than what you originally paid. At any time, you have the
right to request your tickets to be sent back to you.
We cannot take responsibility under any
circumstances for timely delivery of your consignment tickets.
- Lost or stolen tickets
After you receive your tickets, please keep
them out of the sunlight, in a cool, safe place. If the tickets themselves
feature any additional instructions on how to keep them safe, follow these
instructions. Please note that direct sunlight or heat can damage some tickets.
Tickets cannot be replaced if they are lost, stolen or damaged.
- Our responsibility for loss or damage suffered by you
WE DO NOT EXCLUDE OR LIMIT IN ANY WAY
OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES
LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE
NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS AND FOR FRAUD OR FRAUDULENT
MISREPRESENTATION. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES
OR EXCLUSION OF DAMAGES, SO SUCH DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO
YOU AND YOU MAY HAVE RIGHTS IN ADDITION TO THOSE CONTAINED IN THIS USER
AGREEMENT. THIS IS ESPECIALLY SO IF YOU ARE A CONSUMER.
WE WILL NOT BE LIABLE FOR ANY
CANCELLATION OF OR ALTERATION TO THE BOOKING OR ANY LOSS OR DAMAGE TO YOU
ARISING OUT OF CIRCUMSTANCES BEYOND ITS CONTROL INCLUDING BUT NOT LIMITED TO
ANY ACT OF GOD (RAIN OUT, EARTHQUAKE, FLOOD, EPIDEMIC, ETC.), WAR, TERRORISM,
STRIKE, LOCKOUT OR GOVERNMENT REGULATION.
YOU UNDERSTAND AND AGREE THAT YOU ARE
MAKING USE OF THE WEBSITE AND SERVICES ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS.
WE MAKE NO WARRANTY WITH RESPECT TO ITS SOFTWARE, SERVICES, WEBSITE, ANY
TICKETS, ANY EVENT, ANY USER CONTENT, OR THAT SELLERS OR BUYERS WILL PERFORM AS
PROMISED. ACCORDINGLY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND
EXCEPT AS SPECIFICALLY PROVIDED IN THIS USER AGREEMENT AND IN OUR GUARANTEE, WE
DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
WE WILL NOT BE LIABLE TO YOU FOR ANY
LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF
STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN
CONNECTION WITH USE OF, OR INABILITY TO USE, THE WEBSITE; OR USE OF OR RELIANCE
ON ANY CONTENT DISPLAYED ON THE WEBSITE.
IN PARTICULAR, WE WILL NOT BE LIABLE
FOR: LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE; BUSINESS INTERRUPTION; LOSS
OF ANTICIPATED SAVINGS; LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION;
OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, WHETHER IN CONNECTION WITH THE
USE OF OUR WEBSITE, OR WITH THE PURCHASE OF ANY TICKETS OR THE CANCELLATION,
PARTIAL OR COMPLETE, OF ANY ORDERS.
- Postponed event
If an event is postponed the tickets will
be honoured for the new date of the show. New tickets will not need to be
issued. If you cannot make the new date, we cannot cancel the booking or offer
any refunds, however we can attempt to sell your tickets on consignment.
Details of consignment sales are posted above in the ‘All purchases are final’
section.
- DSA
In satisfaction of Article 13 of the Digital Services Act, we have designated Ente Consultoría y Estrategia Empresarial SL as our legal representative in the European Union. Appropriate European Union authorities may contact GetTickets365 at sales@gettickets365.com.
- Site disclaimer
Gettickets365.com is a private secondary
ticketing marketplace, incorporated in Madrid, Spain and is not affiliated with
Ticketmaster, any box office, artist, sports team or venue. We are not
affiliated nor endorsed by any of the artists, teams, venues or organizations listed
on this site.
- The buyer agreement
This legal notice regulates use of the portal www.gettickets365.com,
which is provided to Internet users by Ente Consultoría y Estrategia
Empresarial SL
This Buyer Agreement, together with the
description of services provided by Gettickets365.com on its invoice,
constitutes the entire agreement between the parties and replaces and
supersedes all agreements, promises or understandings, whether written or oral,
and cannot be modified unless in writing and signed by the General Manager of Gettickets365.com.
Any terms and conditions proposed by you in
addition to, or in conflict with this Buyer Agreement, are expressly rejected
by GetTickets365.com.